It's not very often that people give shout-outs for good customer service these days, which is why I felt this post was necessary. A few weeks ago Mark and I decided to purchase a new digital camera as our Christmas gift this year.
Actually, now that I think about it, it's a bit ironic since our last digital camera was destroyed at exactly this same time last year during a tragic incident on Splash Mountain. (Yes...I blame Disneyland for the destruction of my wonderful camera. Of course...I had nothing to do with the fact that the camera was not properly covered to protect against water damage. I am just an innocent victim here. ha. ha.)
Anyway, since I've been setting up this blog we figured a camera would be a good investment. (You've all seen the pictures I've been taking with my cell phone. Tragic!!)
We ordered the camera from Amazon...and so the story begins...
The shipment tracker from Amazon gave us an estimated delivery date of Thursday, December 16th. This would have been perfect considering I had really big plans in store for the weekend that I wanted to document.
We ordered the camera on a Friday but much to our surprise the shipment tracker indicated the package had already arrived in Phoenix on Saturday! Could it be true? An early delivery? We could only wait to see.
Mark and I anxiously checked the shipment tracker all throughout Monday (the 13th) and noticed something a bit odd take place. The package was originally being shipped from Amazon through FedEx, however the shipment logs indicated FedEx had dropped our package off at our local post office. We thought this was strange--especially since the status on the package had changed to "DELIVERED," yet we had not received anything.
Tuesday rolled around, Wednesday, Thursday...still nothing. Mark finally called our post office to see what the hold up was. He was told by the post office employee that this was common since FedEx would usually drop off a large palette and it would take USPS a few days after to deliver it to us.
"Keep waiting, it should be there within the next few days," we were told.
Saturday, (skip Sunday since USPS does not deliver on Sunday), Monday, Tuesday, Wednesday...still nothing.
At this point I'm hoping that it's just late because of the high volume for the holidays, but I call just to make sure.
Now, since I would like to promote positive energy from this site, I am choosing to edit this next portion of the story significantly. Let's just say that I was told that the package "May have been put in the wrong box," and that there was nothing the post office could do since we hadn't purchased any insurance for the package. Even after explaining that we didn't choose our shipper, or have the option to purchase insurance, and that FedEx was the original shipper I was still told that I was basically out the money unless Amazon would send me a new one for free. (Again, I have edited much of the frustration and bitterness out of this portion of the story, but I hope you can imagine how frustrating that might be...hypothetically.)
So, feeling defeated, Mark decides to talk to Amazon to see what they recommend we do. I was at work, but he called me later saying that he talked with someone he described as, "a sweet old lady," who asked if this was a Christmas gift and immediately requested that a new camera be shipped (overnight express!) to us so that we would have it before the weekend!
This evening, a small box with the beautiful words "amazon.com" was tucked behind one of the columns on our porch. What an awesome thing to come home to, especially after this whole ordeal!
I am officially adding Amazon.com to my Fave's list and sidebar, and I would encourage all of my readers to check them out. They have everything under the sun. Mark and I order from them all of the time and we have never had a shipping issue like this in the past. It was actually nice to see how they handled this shipping issue too because now I like them even more. Thank you Amazon! As soon as I read the instruction manual I'll be posting pics like the pros!